We do not take insurance.

Patients are expected to inspect packages upon delivery and report any delivery/product issues within 48 hours to info@vitastir.com.

We accept HSA and FSA cards but only provide a regular receipt. If your HSA/FSA requires additional paperwork, forms, codes, or notes, we do not provide that. A simple receipt of purchase is given.

Our refund policy can be found at https://www.vitastir.com/refund-policy/

We only provide a receipt of purchase. For most HSA/FSA accounts, this is enough. If your HSA/FSA is requiring additional paperwork, we do not provide that.

Please submit your request with your name, date of birth, and phone number to info@vitastir.com. We require at least 30 days to process the request and there is a $99 fee for official medical records.

Most medications are refrigerated and will arrive in a cold pack. Out of the refrigerator, your meds are good for up to 14 days. As an extra precaution we encourage our patients to always refrigerate their medications, as the refrigerator is a cleaner and more sterile environment.

All packages have to be inspected within 48 hours of delivery. If there are any issues with your medications, please email info@vitastir.com within 48 hours of delivery.